We want you in our Team!
Sales and Customer Service Representative in Brandon, MB (MTI)
As a Sales and Customer Service Representative, you'll be conducting sales calls, building connections with both new and existing customers. By embodying our company voice, you'll navigate our offerings and ensure each interaction leads to lasting relationships. Your attention to detail ensures accuracy from start to finish. Join us in turning every call into a rewarding customer experience.
Key Responsibilities:
Sales
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Engage potential customers by presenting products/services.
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Leverage opportunities to upsell and cross-sell our diverse range of services.
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Ensure products and services meet customer needs.
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Arrange appointments for the installation of services.
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Accurately record customer details.
Customer Service and Relationship Management
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Address and resolve customer issues, ensuring satisfaction through a constructive approach, and escalate when necessary.
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Use the client's software efficiently to document customer interactions whenever necessary.
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Adhere to company guidelines and standards to ensure customer satisfaction.
Continuous Development
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Embrace our culture of growth, tapping into resources and training to keep your skills sharp.
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Participate in training sessions to enhance skills and knowledge.
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Stay updated on product offerings.
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Regularly review and reflect on personal performance, setting goals for improvement.
Qualifications
Essential
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Strong communication and interpersonal skills.
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Advanced proficiency in English.
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Ability to multitask effectively.
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Seamless transition between sales and service roles.
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A proactive disposition with an innate drive to excel and achieve.
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Demonstrated problem-solving skills with an emphasis on customer satisfaction. Familiarity or ability to quickly learn and utilize the client's software for documenting interactions.
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A proactive disposition with a commitment to continuous learning and improvement.
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Computer literacy, with proficiency in the Microsoft Office Suite.
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Adherence to company guidelines, standards, and procedures.
Desirable
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Prior experience in sales or customer service roles.
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Knowledge or background in the specific product/service sector of the company.
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Track record of achieving sales targets or customer service excellence in past roles.
Why MTI?
We at MTI pride ourselves on being customer-centric and upholding traditional business values of hard work, integrity, and honesty that cemented our trusted partnerships in Brandon and Nationwide.
Our environment fosters a people-first approach, prioritizing employee well-being and promoting a supportive, inclusive atmosphere for professional growth and success. As part of our team, here's what you can look forward to:
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Earning a competitive compensation package.
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To experience our modern office space with a vibrant and energetic atmosphere.
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Benefit from our comprehensive training programs.
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Receive a comprehensive benefits package that includes Dental Care, Extended Health, Life Insurance, Vision Care, and Disability Insurance.
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Engage in events fostering team spirit and camaraderie.
MTI is more than just a workplace; it's a community where you can truly make a mark. Join us in our mission to revolutionize customer experiences.
Work Schedule
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Be prepared for dynamic 8-hour shifts.
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Flexibility to work weekends as the need arises.
Your Next Step
Applications are open until we identify the right fit. Be a part of our mission; be a part of MTI.
How to Apply:
If you're eager to contribute to our mission and become part of our team, please submit your resume and a cover letter detailing your fit and passion for the role to [jose@midwestteleservices.com] you can also use our website here. Please use "Application for Sales and Customer Service Representative" as your email subject. We appreciate the time and effort put into each application, and while we would love to respond to everyone, only those selected for interviews will be contacted.
Diversity & Inclusion Statement
Diversity, Equity, and Inclusion (DEI) at MTI is about embracing and valuing the diversity of our team. It's about coming together regardless of our different backgrounds, experiences, and perspectives. We believe our communalities are greater than our differences and that our uniqueness is what makes us a stronger and more effective organization. We are committed to fostering an environment where every employee is treated fairly, feels valued, and can fully participate. We strive to create a workplace where everyone is included.